Refund policy
Want To Return?
No problem we are here to help
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
To start a return, you can contact us at returns@pinstripe.online. If your return is accepted, instructions on how and where to send your package will be sent to you.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
To start a return, you can contact us at returns@pinstripe.online. If your return is accepted, instructions on how and where to send your package will be sent to you.
We do not offer free or prepaid returns unless its wrong/damage item delivered in order for us to send you a pre-paid label you must have access to a printer in order to print the label.
You can always contact us for any return question at returns@pinstripe.online.
You can always contact us for any return question at returns@pinstripe.online.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please be aware that the colour maybe slightly different because of the studio lighting.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please be aware that the colour maybe slightly different because of the studio lighting.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method, you will be refunded the original amount of the product not the postage that you paid for the initial shipment. Please remember it can take some time for your bank or credit card company to process and post the refund too.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method, you will be refunded the original amount of the product not the postage that you paid for the initial shipment. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Happy Shopping